CBI Privacy Policy

Consolidated Insurance Central QLD Pty Ltd (trading as Commercial Building Insurance) is dedicated to safeguarding your privacy in compliance with the Privacy Act 1998 (Cth) and the Australian Privacy Principles. This document outlines our policies and procedures regarding the collection, use, handling, and disclosure of your personal information.

Collection and Use of Personal Information

We collect necessary information to assist you with your insurance needs and risk management strategies. This may include:

  • Personal details: Name, address, contact details, age.
  • Financial and health information: Details regarding assets, personal belongings, financial status, and health conditions.

This information aids in advising on insurance requirements, obtaining insurance quotes, managing claims, and providing direct marketing communications from which you can opt out at any time.

Disclosure of Personal Information

We may share your information with:

  • Insurers and intermediaries for the purpose of securing insurance and premium funding.
  • Overseas entities, under conditions where necessary, about which we will inform you regarding the location and handling of your data.
  • Service providers and contractors who assist in our operations, under strict confidentiality agreements.

Your personal information is not sold, traded, or rented to others.

Overseas Information Disclosure

Your information may be disclosed overseas, especially when we deal with international insurers or when required by your insurance policy. We will inform you of such disclosures and obtain your consent where the privacy laws applicable differ from Australian standards.

Information Security and Storage

We strive to keep your personal information accurate, complete, and up-to-date. We employ various security measures to prevent unauthorised access and maintain data integrity. Information is initially collected in a working file, securely stored electronically, and any physical copies are safely destroyed after digitisation.

Access and Correction of Your Information

You have the right to access and correct your personal information held by us. Requests can be made to our Privacy Officer, and we will provide access without charge, except in cases where a significant amount of time is required to provide the information.

Complaints and Concerns

If you believe we have not adhered to the principles of this privacy policy, you may lodge a complaint with our Privacy Officer. We will handle complaints promptly and aim to resolve them within 45 days.

Website Use and Cookies

Our website may use cookies to enhance user experience, collect anonymous data for statistical purposes, and improve our services. Cookies do not capture personal identifiers, and you can configure your browser settings to manage cookie preferences.


By using our services, you consent to the collection and use of your information as described in this policy.

Modifications to This Policy

We reserve the right to modify this policy periodically. The current version will always be posted on our website, ensuring transparency and access to any updates.

Contact Information

For any inquiries or concerns regarding your privacy, please contact our Privacy Officer at:

Consolidated Insurances Central QLD Pty Ltd

Shop 8, 9 Maryborough Street, Bundaberg Central QLD 4670


Phone: 07 4331 5550

Your feedback on our privacy practices is highly valued, and we are committed to continuous improvement to protect your personal data.

© 2024 Commercial Building Insurance is a trading name of Consolidated Insurances Central QLD Pty Ltd which is a Corporate Authorised Representative of Consolidated Insurances Pty Ltd. AFSL344 121. All rights reserved.